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What Our Customers Are Saying

Everything was done very professionally by all team members. They even clean up the outside of my property, however they could have done a little better with the clean up of the inside. On the whole, I am very pleased with the installation. Thank you.

ALEX R.

BLACK ROCK

May 2022

Luckily service personnel came early in the 4 hr window which suited me. Both were very polite and carried out the servicing plus they were able to respond to a couple of questions I had about this aircon unit ( I've recently moved in to new flat) Very satisfied Thank you Julie

JULIE B.

SAINT KILDA WEST

March 2024

The Installers were punctual, and very courteous and helpful in explaining any questions I had. The installation went with no problems, all rubbish was removed and the site looked very tidy afterwards. The two installers worked well together and certainly did a great job

PETER P.

PARKDALE

March 2022

Excellent service all round -from person who made appointment to the staff who attended gave great service. Notified half hour before arrival, arrived on time, service completed without fuss, used protector to safeguard flooring and minimise mess, showed photos of issue and how it was rectified, explained report and length of warranty on service.

ROSINA G.

CRAIGIEBURN

July 2024

Product selection and design was perfect. I was always informed with progress. Installation was carried out by courteous tradesmen. The completed installation was tested thoroughly and I was shown how to operate the equipment. Well done to everyone who participated. Big Thanks!

JOHN R.

TEMPLESTOWE

November 2022

Nick came and installed my parents heating and evaporative unit and was absolutely amazing to deal with. He was professional, polite and most of all happy to answer all our questions. Thank you Nick. Thank you to Tom the sales rep who originally came to see us too.

ANGELA M.

RINGWOOD

February 2023

Craig was great, explaining thoroughly & giving advice on appropriate systems to best suit our floor plan. Advised where best the systems should be installed. The young lads installing were absolutely marvelous! Very polite, very tidy & we can't fault their work. Thank you to all involved in making our purchase a hassle free transaction

TRACEY M.

BERWICK

November 2023

We are completely satisfied with our experience from the initial sale to installation of our heater, coldflow have been professional, prompt to our needs in obtaining a much needed heater, the installers were friendly and professional and we highly recommend coldflow to anyone wanting to purchase their products.

HOPPERS CROSSING

August 2024

We were very happy with the whole process, from the Sales Consultant Liam, to the installers Josh, Anton, Bailey and Casper. They were all excellent workers from the moment they arrived to when they left. They were on time, polite and cleaned up all of their mess. Would highly recommend.

DEBBY F.

CHELTENHAM

February 2023

The Salesman Craig who came to our home was very friendly, helpful and efficient. It was easy to pay the balance of our order at the Showroom. The two instillation guys who came to our house were also very friendly, helpful and efficient. Overall an enjoyable experience and now we are toasty warm

SANDRA S.

CRANBOURNE

July 2022

This was an incredibly easy process for us from start to finish. Daniel was wonderful at determining the best fit for our house and life and made the selection process so easy. The team on the day were quick and did a great job. We can't believe it didn't even take a full day. We are so happy with everything!

Tess F.

COBURG

January 2023

It was explained well about the ducted heating tests. Also the air grill needed replacement but the heating system was old and it may have been difficult to replace. It was fixed so it was not falling down all the time. The office rang to explain another option. However I was happy with the outcome. Thankyou

KAREN B.

BOX HILL NORTH

November 2021

We had so much trouble getting information and things booked in with other companies but Coldflow were just wonderful!! We cannot thank you all enough for getting on to things so quickly for us. Communication excellent and overall a fantastic service! Can highly recommend.

LAUREN D.

BELLGRAVE

June 2022

This my third dealing with Coldflow (3 different properties). Their response times are quick and they make the process extremely easy. The sales person is professional, responsive and easy to deal with. The installers took care, were polite and very easy to deal with.

Debra K.

ASCOT VALE

April 2023

The 2 servicemen were absolutely 1st class. Extremely knowledgeable, clean and efficient. Very importantly they were also extremely considerate of my house and how they conducted themselves! Overall a brilliant experience and I will certainly be telling everyone about the flawless service that I received. Many thanks

BRETT G.

BRIGHTON EAST

January 2024

On time, informative quote from pleasant sales person. Quick, clean install from pleasant on time installer. Installation even brought forward, quote on Wednesday, instal on Friday! So far great service just got to see how unit performs in hot weather.

Elizabeth A.

NARRE WARREN SOUTH

September 2023

First of all, the communication was consistent and timely - I always knew where we were up to. On the day, the installation team were fast and efficient and you would not have known work had been done. Similarly, the electrician worked fast and clean. We are really happy with the process and with our new aircon units.

DAVID R.

RESERVOIR

March 2022

The complete process from quotation with Craig to the installation yesterday was a great experience. We would have no hesitation in recommending Coldflow to family and friends. We were actually told about Coldflow by my stepson and his partner in Koo Wee Rup.

HAMPTON PARK

August 2024

Coldflow made the entire process so easy! Tom was great and explained all the different options to me and was able to answer any questions I had. One the day of install, the contractors were professional, friendly and they kept checking in with me to make sure I was happy. Very satisfied with the end result! Thank you all so much :)

PAKENHAM

August 2024

Organised for the team to come out and assess the in laws heating and cooling. There were 6 systems in total. All were checked and reports received. Services conducted on the systems worth keeping and advice given re the others, allowing informed decisions to be made. Highly recommended.

LINA S.

MOOROOLBARK

July 2024

After 4 weeks of research, quotes & cold to replace split system I am very happy with Coldflow from Daniel coming to give quote, efficient installation by pleasant men & communication on phone. Cosy now with my bigger heating system as advised. Thank you. Would recommend you from my experience.

TRISH A.

BALWYN

July 2023

I was especially happy with the happy with the airconditioner installed in my bedroom.I can highly recommend tle 2 young men who installed it. They were very polite, the airconditioner is well fitted, it works well and when cleaned up after their work. The office workers were helpful responding to calls and answering my questions.

ALMA K.

SOUTH MORANG

May 2024

No ridiculous sales pitches. Gave me the info I needed, weren't pushy but very thorough with info and installation guys were great. Arrived on time, installation was done within time frame, were only happy to leave when they knew I was happy with the job. Highly recommend!!!

Kim B.

MELTON SOUTH

October 2022

From start to finish a very streamlined hassle free process. Great Staff including receptionists, services technicians Receptionist and Sales.Brodie was professional, polite and very informative. I did not get a chance to meet the installation guy- but overall a job well done.

ANGELA H.

KEW

May 2022

Darren Storey - Professional, knowledgeable, easy to deal with. Adam scheduled the installation promptly and then it happened a week earlier - great. Installation crew lead by Jason - fast, efficient, timely - considering the wet weather throughout the morning and hopefully all has been done properly.

MICHAEL A.

DINGLEY VILLAGE

November 2023

From quote to install went very smoothly. Appreciated the honesty to offer the VEEC rebate as part of quote - other companies gave quotes that did not show this rebate and most likely would pocket the extra themselves. Even the Installation team turned up earlier than expected and did a very professional job. Thanks.

CHELTENHAM

August 2024

Everything went so smoothly. I had originally contacted few other companies for quotes however none of them called to book a time. Coldflow was the only company who called, was on time with everything and was very professional. From sales to Installation it went great. We love our new system: I would definitely definitely recommend Coldflow.

OZLEM A.

MICKLEHAM

October 2021

Chris was exactly on time to do the quote, he was very knowledgeable about what would and would not work and the quote was fast and competitive. The installers were on time, courteous and professional. The installation was neat and they left the house tidy.

MARK W.

MONTROSE

January 2022

The whole installation and mains connection went seamlessly, with only a very small 'mains disconnect' period, which was great as my son is currently WFH and had a very small unavailability time with work. Very happy with the whole process, from quote to installation.

Keith G.

HAMPTON PARK

February 2023

The team of installers did a fantastic job. We couldn't believe how quick they were in completing the installation of our new air conditioning system. I wouldn't hesitate to recommend Coldflow to friends or family if they require an air conditioner installed.

ANDREW R.

ALTONA

February 2024

I was happy with the whole procedure, the cheerful telephone contacts including Adam, the visit from Chris for the original service, the quotation and information from Brian and the two installers yesterday. Thank you all for being so positive and Helpful.

VERONICA N.

ENDEAVOUR HILLS

June 2023

The 5 boys who attended my house to install the heating and cooling were exceptionally professional. They catered for all my requests and nothing was too much to ask. From the quote to the final payment-I cannot recommend you enough. The experience was easy, everyone was easy to get along with and extremely helpful. Thank you!

Jess B.

BAYSWATER

April 2022

The Installers, Dave and his two assistants were very organised, planning and executing every part of the installation with precision never wasting a moment. They worked as a professional team always anticipating the next move. Dave's leadership and experience ensured a smooth fit out and a top job. I highly recommend him. They cleaned up too.

JAMES G.

MOUNT WAVERLEY

April 2022

Courteous serviceman with professional attention to his job. Easy to book. Fair cost for service rendered. (A competitor outfit required pre-payment for the service call, about $150, and then quoted a price of $2,000 for the same work. He was quickly escorted off the premises.)

BERWICK

September 2024

The two installers where great ( both named Lucas) the installed four in door head and two main units outside. Very please with the end result . This is the second time I have purchased from Coldflow and would not hesitate in recommending you to others.

Geoff B.

WARRAGUL

November 2022

Great service explained everything as they went. Friendly service. Wiped shoes on entering the home. Great to see the apprentice being taken under the wing of an experienced person who was very good at explaining and questioning the apprentices understanding.

IVANHOE EAST

September 2024

Jared was most helpful at all stages especially with filling out the form during the cash back submission to Mitsubishi. I was very happy with Scott the electrician who returned the installation areas back to normal condition. Thanks Jared and Scott.

LIZ P.

NOTTING HILL

July 2023

This is the second time we have had Coldflow at our house. Each time the quotes were competitive. The installers arrived on time and were super efficient removing an old device and installing the new unit. Thanks to the team especially Nick and the electricians

STEPHEN G.

SURREY HILLS

December 2023

An excellent experience. The online was simple and efficient. The call out team were on time, clean uniforms, friendly and polite. Their work was excellent. Everything was made clear. I honestly couldn't fault my dealings with your firm, you should be very proud of the work you must have done to achieve this standard.

Richard S.

BRIGHTON EAST

July 2023

Jared, Lucas and Luke were all very professional, friendly and courteous. We were very impressed with the communication and all were on time for scheduled appointments. They were all just really easy to deal with, we'd definitely recommend Coldflow.

KATE H.

CHADSTONE

December 2023

I had not dealt with Coldflow until very recently. In a two week period I have dealt with service, sale and installation personnel. All of them were extremely pleasant to deal with, very helpful and efficient - great customer service makes happy customers :)

WENDY L.

MALVERN EAST

August 2023

Very glad and relieved I chose Coldflow. Your installer Murray arrived at 7am Monday 21st, was quickly to work with a minimum of fuss. Old Brivis unit and new Braermar unit out and in through the roof. All over by 9am. He showed us how to use the Braemar control unit before leaving. Great job.

PETER H.

MITCHAM

January 2024

STEVEN crcic IS THE man !!!!! I have never had a better service in my life my girlfriend and I are so stoked he got the fan in the other room working. He was professional caring and overall a champion. Give the brother a few weeks paid time off and a raise and a promotion. 10/10 can't recommend enough

MARCUS K.

COLLINGWOOD

January 2024

Daniel Hay, the person that measured up and provided the estimate was excellent. He was very professional and came across as very honest and trustworthy. The installer's were excellent on the day they just got on with the job and removed all the rubbish and vacuum up afterwards.

EDEN PARK

February 2023

The engineers were very friendly and professional. They went out of their way to listen to me as a customer. The quality of their work was top-notch: they knew exactly what to do and they expertly installed the air con devices. Would definitely recommend ColdFlow to my friends and family.

GREG C.

MULGRAVE

November 2023

We had a great experience. We were called when there was a cancellation and had the heater installed very quickly. Nick who did the installation did a fantastic job, please pass our thanks on to him. Would highly recommend his work to anyone. Kind Regards

IAN G.

ASHWOOD

January 2024

Darren was great at providing me with options at an affordable price. The men who came to install were professional, quick and knowledgeable. The job was done within an hour or so. I also really appreciated the text message updates along the way when the men were coming for installation. Thanks again!

JACQUI R.

BRIGHTON EAST

February 2022

Jared came twice because we had a difficult set-up situation in a rear room with a box gutter. The solution worked out well. David and Daniel were professional and friendly installers who installed without fuss or mess. Sparky (Harold) was also efficient and easy to communicate with. My wife and I are very happy with the installation.

Andrew K.

HUGHESDALE

October 2023

Darren Story was very helpful with the initial site visit, he explained clearly how the installation would run, and gave us the options. Ash and his team did a highly professional job with the installation, and I am thankful that they wore masks as my mum was home recovering from surgery. A brilliant job all round, thank you very much.

Patricia j.

PARKDALE

April 2023

Appointment was confirmed by email from office 10/4 pm but technician was booked for morning. When I was not at home when he phoned, he arranged to come back in the afternoon and do the job. Very helpful and he explained everything they had done and etc.

BRUNSWICK

August 2024

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